Customer satisfaction (CSI)
Customer surveys are for organizations that want to regularly measure how satisfied their customers are through business success factors, including CSIindex. The system monitors the CSI-values online in real time and can break down the results for each customer group and time period, deducing trends and simply providing a priority improvement analysis.
Here is a selection of issues that may arise:
What are the main expectations and requirements the customer may have? What strengths and weaknesses does the company have? How does the company function while it uses key factors and customer requirements? Which areas are the most important to help improve and develop the company/product? How big is the total satisfaction of customers?
